The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

Performs duties that facilitate the matriculation and academic progress for students. In addition to the roles traditionally associated with registration and student records, this position provides leadership to other functions commonly associated with Student Services including scheduling, registration, and commencement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include:

* Manages student registration and graduation processes for all campuses by maintaining student academic records, preparing and distributing communications to the student including acceptance, denial and re-entry letters.
* Participates in commencement exercises.
* Plans registration and collaborates with faculty to create each terms' schedule of classes, classroom assignments, and exam schedule.
* Collaborates with Student Success Advisors to coordinate academic appeals and arbitration committee hearings.
* Directs the publication and maintenance of the course schedule on the student portal and forwards revisions for the published catalog and student handbook.
* Conducts onboard workshops for faculty and advisors and provides grade entry training as needed.
* Leads, manages, coordinates registration for all campuses.
* Processes and posts transcripts, grade changes, program transfers, course adds and drops.
* Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature.
* Serves as a Designated Service official for SEVIS for current students.
* Responds to current student and alumni questions and concerns in a timely manner.
* Completes state licensing forms for graduates and processes student/alumni verifications.
* Ensures the integrity and confidentiality of student and alumni records in accordance with University policy and FERPA guidelines.
* Represents registrar's office at student director meetings.
* Registers orientation course and all pre-requisite courses for incoming students.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

* Maintains an effective working relationship and open communication with Registrar team through scheduled weekly meetings and written reports.
* Maintains an effective working relationship with Student Success Advisors.
* Provides back-up support to other team members as needed and during absences.
* Serves on University Committees as assigned.
* Follows University's core values.
* Supports and demonstrates student-centered behaviors.
* Upholds University's professional, ethics and integrity standards.

TRAVEL REQUIREMENTS

Position may be required to travel up to 25%.

POSITION IN ORGANIZATION

REPORTS TO: Registrar

POSITIONS SUPERVISED: None

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

* Bachelor's Degree preferred
* Minimum of three years in University Student Services preferred
* Professional demeanor with strong communication and presentation skills
* Exhibits passion for supporting students' commitment and success in higher education
* Excellent telephone etiquette
* Self-motivated and ability to perform with minimal supervision
* Team focused; willing to help others
* Strong organizational and time management skills
* Experience with Infomaker or other equivalent report writing software
* Basic office clerical skills; proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint) as well as using customer relationship management systems and the ability to learn new systems quickly
* Bilingual (English/Spanish) desirable
* Previous customer service experience desirable
* Familiarity with the needs of international students and a diverse student population

BUSINESS COMPETENCIES

* Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

* Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

* Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

* Drives Results - Consistently achieving results, even under tough circumstances.

* Innovation - Creating new and better ways for the organization to be successful.

* Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.