Our financial services client is looking for a Director of Digital Channels Product Management full-time. They are responsible for overseeing product management functions across web and mobile digital channels, supporting multiple lines of business across the organization. This role involves managing a team of product managers and business analysts to ensure the delivery of high-quality digital experiences that meet customer needs. The Director will collaborate with cross-functional teams, including design, engineering, marketing, and compliance, to drive enhancements and innovations in digital customer touchpoints.
This is a hybrid role, onsite 2-3x per week in one of the following cities: Charlotte, NC, New York City, Wilmington, DE, Baltimore, MD, or Irving, TX.
Director of Digital Channels Product Management Responsibilities:
- Strategic Execution: Supports the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.
- Cross-functional Collaboration: Partners with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
- Team Leadership: Leads and develops a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
- Design System: Helps maintain the organization's design system, ensuring consistency across digital channels.
- Content Management System (CMS): Assists in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
- A/B Testing and UAT: Oversees the implementation of A/B testing and UAT processes to optimize the digital customer experience.
- Customer Satisfaction/Rating (NPS): Contributes to initiatives aimed at improving customer satisfaction through digital touchpoints.
- In-app and Push Notifications: Assists in the strategy and delivery of in-app and push notifications to drive engagement.
- Digital CI/CD Pipeline: Works with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
Director of Digital Channels Product Management Qualifications:
-Master's or Bachelor's Degree in Business, Technology, or related field
-Minimum of 8+ years in product management, with experience in digital channels. Mobile app experience is a must.
-Experience managing product teams
-Familiarity with accessibility standards (ADA/WCAG)
-Experience with content management systems and A/B testing
-Experience working with CI/CD pipelines and NPS initiatives
-Strong communication and collaboration skills with the ability to influence key stakeholders
-Preferred skills: Financial services or other regulated industries, design systems knowledge, familiarity with telemetry.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
zach.ryan@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : ZR2-1848507L903 -- in the email subject line for your application to be considered.***
Zach Ryan - Lead Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 04/10/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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