Job#: 2054184
Job Description:
The Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.Primary Responsibilities
Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
Answers incoming calls and inputs information into the ticket tracking software
Refers more complex problems to Level II analyst
Requirements
High school diploma or GED
Technical training and prior experience in computer troubleshooting and problem resolution
Preferences
Relevant college course work and certifications
Remote PC support experience
Skills and Competencies
Proficient in current Windows operating system
Strong analytical skills
Provides timely problem resolution
Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
Ability to work under limited supervision
Basic understanding of telecommunications, network and desktop functions, and strong customer service background
Comments for Suppliers: Contract-to-hire position. Shift could be 6am-3pm, 7am-4pm, 8am-5pm, or 10am-7pm CT. Tech will also work some Saturday mornings on rotation (7am-12pm CT), approx. once every 10 weeks. Must be located in one of our primary locations.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.