Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Training Analysts select, design, administer, and coordinate learning and development activities in support of business objectives. Training Analysts partner and consult with members of management and other stakeholders to: understand the current learning and development landscape; identify key knowledge and development gaps; assist in troubleshooting; provide recommendations to close gaps; drive implementation of employee development programs and processes; perform applicable technical & user testing; and actively participate in the research of, and training on, new and existing development tools. Training Analysts leverage a variety of methods, technologies, and knowledge sharing tools (classroom, self-study, online, eLearning modules, and job aids) to meet a diversity of learning types and needs.

The IT Training Analyst is responsible for selecting, designing, administering, and coordinating Service Desk new hires and current employee training programs. The selected individual will use various methods, technologies, and knowledge-sharing tools to develop a training curriculum (e.g. classroom training, eLearning modules, and job aids) to meet a variety of learning styles.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Develops in-depth learning and development programs for the Service Desk.

● Maintains advisory relationships for Knowledge Transfer processes with Service Desk management.

● Documents skill development plans necessary to function in specific knowledge areas.

● Administers, manages, and executes employee development initiatives and curriculums.

● Develops related learning materials, program parameters, and testing.

● Designs training curriculum, training programs and collateral.

● Develops, presents, and maintains training project plans, needs assessment reports, design documents, instructional materials, evaluation summaries, and other relevant key performance indicators.

● Provides weekly project status and updates.

● Works as an embedded resource on IT projects and solutions to develop pilot and roll-out training.

● Supports the overall strategic Service Desk mission and approach; makes recommendations to ensure continuous improvement and align the Service Desk with IT business needs.

REQUIRED

● Must possess excellent verbal and written communication skills, and have the ability to transfer information and knowledge to others in a clear and concise manner.

● Detail-oriented and able to produce quality training materials which are concise and easy to understand.

● Experience with a variety of multimedia training platforms and methods.

● Strong organizational and cross-functional interpersonal skills.

● Highly organized; ability to think, plan, and execute on multiple projects simultaneously in an organized manner while functioning effectively as a team member.

● Ability to interact positively with all levels throughout the division, including management, and build strong internal working relationships.

● Collaborative and flexible work style with the ability to work independently and as a member of a team.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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