The Customer Success Manager will help drive the next wave of growth in our B2B business. As a Customer Success Manager, you will be responsible for driving the adoption and growth of customers using our flagship software-as-a-service (SaaS) solution by building relationships, driving product adoption, and empowering teams to fulfill their goals. Your primary focus will be becoming a Blue Rabbit platform expert and trusted advisor to our new and existing customers and providing tailored solutions that address their pain points. The ideal candidate will have a proven track record of surpassing goals using a solutions-based approach and thrive in a fast-paced startup built on innovation and market disruption.

Where will you work?

· This is a full-time position working remotely

What you’ll do:

• Develop and grow relationships with new and existing clients within an assigned geographic region of the veterinary market.
• Serve as the main point of contact and liaison between clients and the rest of the Blue Rabbit team.
• Take ownership of new accounts and manage their onboarding and implementation.
• Develop plans to ensure our customers adopt our platform to align with their business needs and goals.
• Maintain complete, accurate, and timely Salesforce records for all partner accounts; capture all sales activities to support team communications, company learnings, report generation, and general territory management.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the expanding features of our product offering.
• Partner with sales and product teams on upsell, cross-sell, and expansion opportunities.
• Answer client inquiries concerning products, their uses, and the industry.
• Periodically prepare and report results, the status of accounts, and leads to the manager.
• Build, own, and execute client success and engagement plans.

Who you are:

• Possess strong consultative selling skills, with the ability to identify customer needs, articulate value propositions, and close upselling opportunities
• Highly organized and strong attention to detail
• High energy individual with empathy and a positive attitude
• Have a team oriented mindset, thriving in a collaborative environment that celebrates change
• Thrive in building and maintaining relationships with clients

What you’ve done:

• Obtained a bachelor’s degree or comparable years of experience in Sales Development or Customer Success in lieu of a degree
• Gained 1-3+ years experience in sales and customer service with direct customer contact
• Proven successful in B2B sales, preferably in the SaaS industry, focusing on customer success
• Proficient with Microsoft Office Suite
• Gained excellent sales and negotiation skills

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

About Us

Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. Its recent merger with Blue Rabbit enables the company to provide veterinarians with next-generation software to streamline patient care and marks a significant evolution in services. Together Blue Rabbit and Wedgewood serve more than 70,000 veterinary professionals and one million animals annually.

Wedgewood is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.