Job#: 2055338
Job Description:
Apex Systems is a seekingtelecommunication professionalfor a Network Engineeropportunity with our wireless client.
If interested, please apply directly to this posting or send yourword.doc copy of your resume to [email protected] for immediate consideration
RESPONSIBILTIES
This position is responsible for Tier I monitoring and initial triage in a Satellite network operations center environment that typically links to numerous computer platforms, operating systems, and network topologies. Additionally, the engineer is responsible for customer support of complex and diverse systems in a 7 X 24 environment. Work will be required on all shifts (1st, 2nd, and 3rd), weekdays, weekends, evenings, and holidays as needed.
- Proactive Monitoring and directing repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults.
- Operates and aligns antennas, conducts cross-polarization (x-pol) performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices.
- The engineer will provide technical assistance to the field & vendor technicians, and operations center personnel, which are engaged in the day-to-day operation of maintenance of satellite communication systems.
- The engineer will respond and perform Tier I triage of the network alarms utilizing the available network tools and systems.
- Create customer trouble tickets on outages identified via network management systems and tools. Test and isolate circuit issues using Verizon tools/Telco local loop, and customer in-house wiring.
- Test and repair hardware issues in the customer WAN/LAN environment.
- Coordinate multiple vendor dispatches for repair at the customer premise.
- Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
- The engineer will handle calls from internal/external customers in an ACD environment.
- The engineer will work to ensure the network and network management environment is reliable to meet predefined service levels.
QUALIFICTAIONS
- The engineer must have 3+ years of previous Satellite experience and/or experience working with Internet Protocols; possess excellent communication skills both written and verbal.
- Previous Military Satellite Experience,Network Operations experience, and Cisco/Juniper Certification is highly desirable.
REQUIREMENTS
- 3 + years of Satellite and IP Networking experience Preferably military satellite experience Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT Certification Experience with Cisco/Juniper routers and switches Experience with Multicast over MPLS Networks
- Must be flexible to work in a 7 X 24 environment across all shifts including weekends and holidays.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.