Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

• H.S. Diploma or Equivalent
• 1 Year customer service experience.

• Medical or hospital setting experience.

• Communication
  Participates in customer service performance improvement projects.
  Validates messages by clarifying expectations and verifying understanding of agreements/action plans.
  Uses effective interpersonal skills that are age appropriate with customers.
  Uses special needs resources (translation, phone services) to communicate with customers that speak another language or have hearing/speech disorders.
  Establishes effective working relationships between internal and external customers.
  Seeks opportunities for feedback to improve effectiveness of own communication.
  Integrates learning into changes in behavior, approach, and actions.
• Customer Service
  Greets clients, MDs, referral sources and staff with eye contact, smiling & acknowledging person by name.
  Explains provider delays to client. Assists provider by getting client started on any initial paperwork.
  Maintains confidentiality according to department policy.
  Responds to client and co-worker needs & concerns as appropriate.
• Financial Responsibilities
  Demonstrates flexibility in work practices.
  Supports organizational cost containment.
  Takes initiative in using time effectively.
  Actively sets priorities and adjusts to unscheduled situations.
  Accepts responsibility for own actions and outcomes.
  Initiates communication with others to ensure job is completed successfully.
• People
  Treats customers and co-workers with dignity and respect.
  Is open and responsive to the diverse experiences and backgrounds of other people.
  Demonstrates respect and appreciation for individual, cultural and age-specific relationships.
  Consistently displays commitment and support of decisions.
  Establishes effective working relationships between internal and external customers.
  Accepts feedback about effectiveness of own communication. Integrates learning into changes in behavior, approach, and actions.
  Works cooperatively with co-workers to accomplish goals.
  Supports others in work completion.
  Stays informed through staff meetings, electronic communication, in-services, and educational opportunities.
  Shares and provides information with others.
  Initiates communication with others to ensure job is completed successfully.
  Knows own strength and weaknesses.
  Delivers answers and solutions within the agreed upon timeframe.
  Responds with acceptance and understanding to diversity in the workplace (e.g., cultural, age, opinion, style, etc.)
  Effectively communicates with co-workers despite individual differences.
  Decisions reflect the Sharp HealthCare Mission, Values, and Philosophy.
• Quality
  Cooperates with initiatives to improve work processes.
  Tries new ideas and new ways of doing things with guidance.
  Notifies appropriate resources when issues or problems arise.
  Completes quality assurance monitoring tools as specified for department.
  Utilizes appropriate processes or tools to document identified problems to promptly initiate problem solving plans.
  Makes sound decisions and demonstrates ability to handle situations not covered by written or verbal instructions.
  Promotes quality outcomes in complex, new/unusual, or other high-risk clinical situations, collaborating or seeking additional resources as needed.
  Completes quality-monitoring tools as specified.
  Keeps abreast of new developments in field, discipline, or functional area.
• Telephone Skills
  Answers telephones within 3 rings and in a professional manner.
  Transfers calls appropriately.
  Takes complete messages.
  Completes client scheduling per department policy.
  Works with service provider to maintain efficiencies in scheduling.

• Must have customer service skills.
• Must have computer skills.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class