Pool & Recreations Supervisor at Hyatt Hotels Corporation in Miami, FL

Andaz Miami Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting a Pool and Recreations Supervisor to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

Job Summary

Andaz Miami Beach is looking for a Pool & Recreations Supervisor who is excited, qualified and a hard-working, individual with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive Recreation Supervisors are all beneficial but not required. The Pool & Recreations Supervisor is responsible for supervising and coordinating the activities of the pool and beach staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Duties & Functions

Oversee and guide the performance of the pool and beach staff during the assigned shift.
Provide training, coaching, and feedback to ensure high-quality service standards.
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Monitor the areas to ensure cleanliness, proper setup, and adherence to health and safety standards.
Interact with customers to gather feedback, address complaints, and enhance the overall experience.
Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
Create shift schedules, taking into consideration employee availability, workload, and business needs.
Monitor employee attendance, punctuality, and adherence to company policies.
Ensure compliance with labor laws and regulations, including break schedules and overtime requirements.
Conduct cash register audits, ensuring accurate cash handling and adherence to financial procedures.
Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.
Adheres to all company safety and sanitation policies and procedures
To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control
Provides prompt, professional, friendly, and personalized service to our guests
Provides professional and exceptional food and beverage service
Listens to guests and anticipates their needs
Properly executes closing procedures

Qualifications

Must be able to lift a minimum of 20lbs
Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.
Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal skills to interact with staff and customers effectively.
Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
Proficiency in using restaurant management software, POS systems, and other relevant tools.

As an Andaz Miami Beach colleague, you will enjoy the following benefits:

· Free room nights, Discounted and Friends & Family Room Rates

· Medical, Dental, and Vision Insurance with only a 30-day waiting period!

· 401K with company match

· Free Parking

· Generous Paid Time Off

· Paid Family Bonding Time and Adoption Assistance

· Tuition Reimbursement

· Employee Stock Purchase Plan

· Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!