Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The UNC Institute for Healthcare Quality Improvement (IHQI) invites applications for a Quality and Organizational Excellence Leader Senior (IHQI Senior Quality Leader). IHQI's mission is to catalyze healthcare improvement, spread and culture change by developing and mentoring clinical improvement leaders. IHQI pursues this mission through a variety of programs while carrying out activities rooted in scientific improvement methodology. 

IHQI programs involve designing, implementing, and assessing systems and approaches to improve healthcare. The IHQI Senior Quality Leader facilitates complex quality improvement interventions while partnering with healthcare leaders to ensure program success. 

The IHQI Senior Quality Leader provides leadership during program planning, start-up, implementation, and close-out. The IHQI Senior Quality Leader must interact comfortably with individuals with diverse skill sets and backgrounds and coordinate activity with multiple stakeholders. The IHQI Senior Quality Leader has frequent contact with physicians and other healthcare professionals and leaders. Effective oral and written communication in a rapidly changing environment is critical to the IHQI Senior Quality Leader's effectiveness. The IHQI Senior Quality Leader continually draws on the ability to manage ambiguity, solve problems, and prioritize.

Responsibilities:

1. Develop and monitor program plan including deliverables, milestones, tasks, and timeline 
2. Plan and coordinate meetings and improvement activities involving program stakeholders including clinical and administrative leaders and frontline teammates 
3. Communicate with program stakeholders and team members regarding program status, tasks, implementation challenges, etc. during and between meetings and improvement activities 
4. Plan, coordinate and facilitate program team meetings 
5. Manage program budget and expenditures 
6. Facilitate the development of program documents and materials (e.g., charter, key driver diagram, A3s, run and/or control charts, standard work, training materials, tools to support clinical operations, progress reports, presentations, etc.) 

Competencies 

1. Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 
2. Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortable; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
3. Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
4. Interpersonal Savvy – Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. 
5. Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and underlying structure of anything. 
6. Organizational Agility – Knowledgeable about how organizations work, knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations. 
7. Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks. 
8. Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. 
9. Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. 

Other Information

Education Requirements:
● Bachelor’s degree in an appropriate discipline.
Licensure/Certification Requirements:
● No licensure or certification required.
● No licensure or certification required.
● Requires completed portfolio and must have one member of the Quality committee (or designee) on interview team.
Professional Experience Requirements:
● If a Bachelor's degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis.Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
● If a Masters degree: Two (2) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:
● Strong leadership skills, ability to influence leaders and lead complex projects. Facilitation skills and presentation skills.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Inst Healthcare Quality Improv

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $40.04 - $57.56 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.