Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Supports PreRegistration/Estimate agent lines with incoming calls from patients. Responsible for performing a variety of pre-services tasks and customer service related functions for patients and/or their representatives: includes verifying patient information is current and accurate, creating/reviewing pre-service estimates, and collection of pre-payments.
Responsibilities:
1. Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy
2. Actively participates in departmental quality by making a personal effort to reduce individual errors, and making corrections
3. Review/Create Hospital and Physician estimates from the Epic Patient Estimator
4. Provide patient with pre-service benefit education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service
Other Information
Other information:
Education Requirements:
● High school diploma or GED.
Licensure/Certification Requirements:
● No licensure or certification required.
Professional Experience Requirements:
● Two (2) years of experience in Hospital or Physician Insurance related activities (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Preferred Knowledge/Skills/and Abilities:
· Excellent interpersonal, verbal and written communication skills.
· Excellent listening skills, and organizational skills.
· Customer Service skills.
· Ability to work in fast pace environment and prioritize and manage multiple tasks.
· Knowledge of UB-04, HCFA-1500’s and Explanation of Benefits (EOB) interpretation.
· Knowledge of CPT and ICD-10 codes.
· Knowledge of insurance billing, collections and insurance terminology.
· Computer knowledge: MS Word, Excel, and Outlook.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Pre-Arrival Unit
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.20 - $25.86 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
