About this role:

Wells Fargo is seeking an AIOps Senior Software Engineering Manager who will be part who will be part of the observability engineering and automation team.

The successful candidate will be responsible for the firm’s Event Management and AIOps platforms. As a technical thought leader with a wide experience and knowledge of vendor and open-source monitoring products and solutions, you will use your experience to help shape the future of monitoring eco-system and deliver a class leading service. Experience with both vendor and open-source products is required as is a solid background in software development.

This is a hands-on role, your skills will be used to drive, mentor and ultimately deliver solutions in a CI/CD fashion.

You will be highly experienced working in an Agile fashion and be responsible for managing all aspects of the product delivery.

In this role, you will:

• Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
• Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers

Required Qualifications:

• 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of direct people management
• 5+ years experience with monitoring tools
• 3+ years of Management experience
• 3+ years of experience with Cloud technologies
• Experience in Data analysis, Data Import and Data Feeds

Desired Qualifications:

• Strong verbal, written, and interpersonal communication skills
• Experience with design and development of microservices
• Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams
• Experience in one or a combination of the following: Event Management, AIOps, Telemetry, Monitoring, Observability
• Experience of modern software development lifecycle, including TDD, CI/CD, Pairing, Build Automations, Automated Testing, Agile Games, Chaos Engineering
• Knowledge of agile methodologies, and product operating model
• Knowledge and understanding of application or software security such as: web application penetration testing, secure code review, secure static code analysis, separation of duties
• Knowledge and understanding of technology architecture: solutions development
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces

Job Expectations:

• Ability to work a hybrid schedule in one of the listed work locations 3 days per week on-site/in office and 2 days per week remote
• This role is not eligible for Visa sponsorship
• This role is not eligible for relocation assistance

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.