Essential Duties and Responsibilities:

• Manages the Student Affairs review process reviews and communications according to policies and procedures.
• Utilizes technology resources deployed by Sophia in the detection and tracking of violations.
• Responsible for responding to escalated student issues to ensure timely and appropriate student service.
• Serves as a liaison between the Student Affairs Team and various departments in an effort to resolve student issues and complaints.
• Collaborates with the Senior Director of Operations on training and orienting staff to the policies, procedures, programs and services.
• Takes leadership role in designated areas of Student Affairs responsibilities such as updating policies, processes, communication templates, etc.
• Serves as primary contact for resolution of escalated issues from Legal, Regulatory, and Better Business Bureau agencies.
• Manages Student Affairs reporting to key stakeholders.

Job Skills:

• Excellent oral and written communication skills
• Ability to examine details and exercise sound judgment in making high level decisions
• Ability to work collaboratively with a wide range of constituents in a diverse community
• Proficient to advanced knowledge of common reporting, presentation, and word processing software (Excel, PowerPoint, Visio, etc.)
• Proficient to advanced knowledge of database software
• Well organized and task driven

Work Experience:

• Data analysis experience required.
• Experience in Student Affairs services processing or similar required.
• Experience working with sensitive written communication required.
• At least two years experience working with adult students and specific experience with complex problem solving and conflict resolution preferred.

Education:

Bachelor’s Degree Required

Other:

• Must be able to travel up to 10% of the time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations.
• Strong mental acuity.
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.

$61,500.00-$70,000.00 is the expected starting pay for this position. This offer is based on current budgetary guidelines and the additional factors outlined below.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].