Our client is looking for an Technical Writer to join their team for a 12-month project. This is a hybrid position based out of Miami, FL (40 hrs/week). Candidates are required to work onsite Tuesday/Wednesday/Thursday (M/F work from home).

Position Overview
We are seeking a knowledgeable and creative Technical Writer to join our team. The ideal candidate will be responsible for creating clear and comprehensive documentation that supports compliance operations and enhances user understanding. This role involves collaborating with subject matter experts (SMEs) and process owners to develop job aids, Standard Operating Procedures (SOPs), training guides, and process guides that meet the needs of end users and the broader user community. This position is hybrid in either Miami or Lake Mary, FL. 

Key Responsibilities

• Collaborate with SMEs, process owners, and end users to gather information for documentation.
• Create and maintain high-quality documentation, including SOPs, training guides, and process guides.
• Develop user-friendly templates and job aids that facilitate understanding and compliance.
• Participate in the development and management of the COP backlog in JIRA.
• Write user stories and ensure that documentation aligns with project requirements.
• Conduct reviews and revisions of documentation to ensure accuracy and clarity.
• Engage with the user community to gather feedback and improve documentation quality.

Qualifications

• Proven experience as a Technical Writer in a technical role.
• Strong writing, editing, and communication skills.
• Experience with creating user documentation for compliance operations.
• Ability to understand complex technical information and convert it into accessible content.
• Experience working with SMEs and process owners to gather and document requirements.
• Creative problem-solving skills and attention to detail.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to:

billy.carter@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : SL14-1830395 -- in the email subject line for your application to be considered.***

Billy Carter - Recruiter, National Delivery

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.



This job was first posted by Creative Circle on 11/19/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.

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