Job#: 2055370
Job Description:
Distro:US Engineering Distribution ListPeriod:12/01/2024 to 06/01/2027
Working Model:Hybrid-Verizon
Location Options:Cary-NC
Number of Contractors Requested:?7 Headcount?
Rate Guidance:$77.03
Targeted Years of Experience?: 3-5 years
Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
When a customer has a problem, you'll be the one to help them out (even if it means getting a little creative), and if you can't fix it, you'll find someone who can. You'll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
Maintaining devices in customer networks.
Documenting every interaction using one of many tool sets provided.
Advocating for customers by escalating unresolved issues to the next level of support.
Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
Maintaining user, customer, and departmental confidentiality at all times.
What we're looking for...
You exemplify values of integrity, accountability, respect, and excellence in all your work. You're organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
Youll need to have:
Bachelors degree or relevant work experience.
Fluency in English (written and verbal).
Experience with networking (e.g., routing, switching, and wireless technologies).
Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
Ability to obtain a Government Confidential Security Clearances
Even better if you have one or more of the following:
A degree in IT.
A degree in Information Technology (IT).
Cisco certification (e.g., CCNA or JNCIA).
Experience in a service provider or a service desk environment.
Understanding of ITIL methodology.
Computer knowledge (ideally with ticketing software).
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.