A Day in the Life:
This position will be a working leader who takes a proactive approach to managing the customer relationship by providing excellent customer experiences. The Key Account Specialist will act as an advocate for both the customer as well as for Bunge Oils, ensuring that our customer's needs are handled in an efficient and profitable fashion. This position will have a hyper customer centric outlook where the Key Account Specialist will be trained to have a good overall knowledge of the company, our products and offerings, and will use this knowledge and insight to give our customers the highest level experience.
What You'll Be Doing:
* Manage a portfolio of key accounts with order management ensuring accuracy and on-time delivery expectations are achieved
* Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
* Monitors and advises Customer Service Manager and other Sales & Marketing management of detected changes in customers' order quantities and/or buying habits, and customers' satisfaction with products, policies and shipments.
* Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
* Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills
* Collaborate with internal and external team members to ensure all strategic customer transitions are seamless to both the customer and Bunge
* Assist Customer Service Supervisor with escalations to resolve operational and customer issues
* Complete bi-monthly check-ins with customers, focusing on improvement of customer experience
* Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
* Travel as necessary to Bunge facilities and customer meetings
Skills/Experience Requirements:
* Bachelor's Degree in Business Administration or equitable practical experience required
* 2+ years of customer service experience with the ability to build and maintain customer relationships
* Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
* Strong attention to detail, problem solving, prioritization, time management and organizational skills.
* Strong ability to multitask
* Positive and professional attitude
* Ability to work and collaborate with cross functional teams
* Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
* Experience in agribusiness or related industry a plus
* Experience with SAP, SF.com & Tableau a plus
* Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.
Benefits:
* Health Benefits - Offering choices so you can enroll in medical, dental and vision to meet your individual needs
* 401(k) - Investing in your future with an automatic 5% company contribution AND matching up to 4% of your contributions.
* Family Support - Supporting new and growing families by providing 6 weeks of 100% paid parental leave and fertility coverage.
* Tuition Reimbursement - Contributing to your education by reimbursing $5,000 of tuition expenses annually.
* Time Off - Providing generous PTO based on professional work experience
o 0 - 9 years: 25 days
o 10 - 19 years: 30 days
o 20+ years: 35 days
The compensation range for this position is $64,000.00 - $72,000.00. In addition to the regular compensation, this role is also eligible for an annual incentive bonus.
Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.
Bunge is an Equal Opportunity Employer. Veterans/Disabled
