Our financial services client in Charlotte, NC is looking for an Associate Director of Product Manager - Payments to join their Servicing team, within their Credit Cards division, overseeing payment innovation across their digital properties. This is a full-time, direct hire position, that will be onsite 2-3 days per week. This role will have one direct report, with potential for team to grow further underneath them.
While the preference is for this person to be located in Charlotte, NC they are open to someone in Wilmington DE as well.
This role will be pivotal in ensuring payment offerings continue to evolve in an effort to improve customer experience while also supporting business goals. The Associate Director of Product Management - Payments will own the strategy and roadmap across the credit card payments area. The ideal candidate must have experience managing payments products, have strong understanding of payment orchestration platforms, AND familiarity with the OKR framework.
Associate Director of Product Management - Payments Responsibilities:
- Manage the payments roadmap to deliver on Key Results and Outcomes, using previous payments experience to explore alternative payment platforms and innovation in the space.
- Identify and drive strategic initiatives within the payments function, staying on top of market and customer expectations.
- Manage relationships with external vendors, fostering collaboration for smooth integration and implementations.
- Use understanding of payment orchestration to explore opportunities to create own platform and/or unique functionalities.
- Gain a deep understanding of customer needs and pain points through data analysis and direct user interactions.
- Communicate status updates, strategic risks, key dependencies, progress against objectives, and wins to team leaders.
- Partner closely with cross-functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.
Associate Director of Product Management - Payments Requirements:
- Bachelor's degree or equivalent experience.
- Minimum 8+ years of experience working on financial consumer products; payments experience a must
- Minimum 4 years in a fast-paced environment such as a startup or fintech.
- Demonstrated experience with online payment systems, regulations, and industry innovations.
- Proven success in launching or managing new products or experiences, with a focus on execution details.
- Experience creating a product vision and strategy and aligning it across cross-functional teams.
- Familiarity with a Product Operating Model and the OKR framework.
- Extensive hands-on experience leading scrum teams and proficiency in writing detailed user stories and acceptance criteria.
- Strong sense of ownership and accountability for the payments domain.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.
Benefits
- Health and wellbeing options for team members and their dependents
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Continuing education
- Bonus eligible
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Email your resume in Word to:
zach.ryan@jobalert.creativecircle.com
**Please do NOT change the email subject line in any way. You must keep the JobID: : ZR2-1852473L099 -- in the email subject line for your application to be considered.***
Zach Ryan - Lead Recruiter
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.
This job was first posted by Creative Circle on 05/09/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
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