• Monitor system events and recognize abnormal system activity across multiple platforms.
• Provide problem resolution and escalate issues to higher level IT support when needed.
• Monitor and enforce data center security.
• Assist with batch job scheduling and production-control-related tasks.
• Provide hardware support and print I/O functions.
• Communicate incident identification, status, key action steps and other relevant information to designated technical, business and enterprise stakeholders.

• Associate degree or equivalent work experience.
• Basic experience with Microsoft Operating Systems and Office Suites.
• Basic knowledge of networking concepts and skills.
• CompTIA A+, Network+ or Microsoft certifications preferred.
• Familiarity with ITIL best practices preferred.
• Experience with event monitoring, ITSM, capacity monitoring and data center environmental tools preferred.

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of information technology benefits.

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