Job Summary
The key objective of the Prime Services Account Manager is to create an unparalleled client experience across our footprint. The scope of the role commences from post sales through to day-to-day servicing of our clients. The core function includes implementation, local service management, client onboarding to digital channels, client services and client support. Business Account Manager acts as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.
Key Responsibilities
- Ensure best in class services are being provided in a consistent manner to clients.
- In-depth understanding of business goals and strategy. Aligning with Sales and Product teams to deliver against corporate targets.
- Provide oversight to the way queries are prioritised and handled for any Premium clients.
- Demonstrate sound and objective judgement when dealing with conflicts due to prioritisation.
- Drive process improvements on any daily processing or BAU tasks
- Work with regional and global teams to facilitate a "follow the sun" support model
- Work with the Prime Services business and technology/project teams on new product offerings
- Work hand in hand with the Business, taking product programs from investment decisions, into design, specification, and solution phases, all to way to operations on the ground, securing support services from other teams.
- Develop and deliver solutions to improve client experience and generate additional revenue
- Perform relationship management functions including conducting regular client reviews
- Support, manage and execute regional/global initiatives
- Represent the Voice of the Client, championing change and improvements across the client experience
- Onboard clients to the Prime Services platform
- Ensure the Group Risk Management standards are being maintained/adhered to
Skills and Experience
- Knowledge of FX and Interest Rates
- Preferred knowledge of Prime Brokerage Foreign Exchange (PBFX) and/or OTC Clearing
- Client Relationship Management
- Communication Skills
- Business Facilitation
- Service Delivery Operations
- 1,5 - 3 years of relevant experience
- Bachelor's Degree preferred
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
- Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible workingoptions based around home and office locations, with flexible working patterns.
- Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Expected annual base pay range for the role is 93,000 USD to 140,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations
Visit our careers website www.sc.com/careers
